IOHS Spa: Your Destination for Serenity

Head Spa & Scalp Salon Policy and Procedures

Welcome to Our Salon!

As a Georgia-licensed professional, we are committed to providing exceptional scalp and hair care services while ensuring your comfort and safety. Please review our policies and procedures to help us serve you better.

1. Lateness Policy

We understand that life happens, but in order to respect the time of both our clients and team, we have the following policies regarding tardiness:

• Late Arrivals: If you arrive 15 minutes or more late for your scheduled appointment, we may have to reschedule your appointment. You may also incur a shortened service to ensure other clients’ appointments are not delayed.

• Rescheduling due to Lateness: If you anticipate being late, please call or text us as soon as possible to avoid disruption to our schedule. Depending on the time you arrive, we may need to adjust your service or reschedule for a later date.

• No-Show Policy: A 50% charge of the service fee will apply if you miss your appointment without notifying us in advance. Repeat no-shows may require prepayment for future appointments.

2. Deposits

To confirm your appointment and protect against last-minute cancellations, a deposit is required for all appointments:

• Deposit Requirement: A 20% deposit of the total service price is required at the time of booking, for appointments that last longer than 30 minutes.

• Non-Refundable Deposit: Deposits are non-refundable, but they can be applied to rescheduled appointments as long as 24 hours’ notice is provided for cancellations or changes.

• Remaining Balance: The remaining balance of your service will be due at the time of service completion.

3. Appointment Booking

We recommend booking your appointment in advance to secure your preferred date and time.

• How to Book:

• Online Booking: Easily schedule your appointment through our website or booking platform.

• Phone or Email: You can also call or email us to book an appointment, and we will send you a confirmation message.

• Walk-In Appointments: Walk-ins are welcome but are subject to availability. For guaranteed service, advanced booking is encouraged.

4. Trichologist Scalp & Hair Consultation

Our certified trichologist offers professional consultations to help assess your scalp and hair health, providing personalized treatment recommendations.

• Consultation Overview:

• A thorough evaluation of your scalp and hair through visual inspection and potential diagnostic tests (e.g., scalp analysis or hair strand tests).

• A personalized treatment plan based on your unique needs and hair goals.

• Consultation Fee: The fee for a trichologist consultation is separate from any treatment services and must be paid in full at the time of booking.

• Duration: Initial consultations typically last 45-60 minutes.

5. Client Intake Form

Before your first appointment, you will be asked to complete a Client Intake Form to ensure your safety and provide a customized service experience. This is a requirement by Georgia state law to maintain proper records.

• Information Collected:

• Personal contact details.

• Health history, including allergies, scalp conditions, and skin sensitivities.

• Lifestyle habits and current hair care routine.

• Specific concerns or goals for your scalp and hair treatment.

• Privacy & Confidentiality: All personal information is kept confidential and will only be used to provide the best care. Your records will not be shared with anyone outside of the professional salon staff.

• Updates: If there are any changes to your health or scalp conditions, please update your intake form at your next visit.

6. Registration

All new clients must be registered in our system to receive services. Registration includes completing the Client Intake Form and confirming your consent to our policies.

• New Client Registration: When you first visit, we will ask you to fill out a brief form with your contact details, medical background, and any concerns you have regarding your hair and scalp.

• Returning Clients: We encourage all clients to update their information annually, or sooner if there are significant changes in your health or treatment preferences.

Additional Policies

• Children and Pets: For the safety and comfort of all our clients, children must be supervised at all times. We also ask that you leave pets at home, except for service animals.

• Mobile Phones: For a peaceful and relaxing environment, please keep your mobile phones on silent or vibrate mode during your appointment. If you need to take an urgent call, kindly step outside the treatment area.

• Gratuities: While tips are not included in the cost of services, they are greatly appreciated. Gratuities

Our organic facial treatments use only the highest-quality organic ingredients to nourish and rejuvenate your skin. Choose from a range of options, including anti-aging treatments, deep cleansing facials, and more.

Pamper your skin with our full-body exfoliation treatment. Our expert estheticians will help remove dead skin cells and promote healthy, radiant skin.